This policy sets out the basis on which any personal data we collect from you, or that you provide to us, how we use it, and the conditions under which we may disclose it to others.

It explains the standards with which your data will be handled, and the ways we keep your personal data secure and confidential when you contact us or enter into an agreement with us.

Provincial Seals Ltd is fully committed to compliance with the requirements of the Data Protection Act and all other data protection legislation currently in force.

The regulations apply to anyone processing personal data and set out principles which should be followed and give rights to those whose data is being processed.

In this Privacy Policy, we’ll tell you:

• Why we are able to process your information
• What purpose we are processing it for
• Whether you have to provide it to us
• How long we store it for
• Whether there are other recipients of your personal information
• Whether we intend to transfer it to another country
• Whether we do automated decision-making or profiling

When processing data we will ensure that it is:

• Processed lawfully, fairly and in a transparent way
• Processed only for the purpose that the data was collected for
• Limited to what is necessary
• Accurate and kept up to date
• Kept for no longer than is necessary
• Kept safe and secure
• Only shared with other organisations who can demonstrate compliance with the regulations

Our contact details
There are many ways you can contact us; this includes via our contact us page on our website, or by post or email at the following:

Provincial Seals Ltd, Ninth Ave E, Gateshead NE11 0EJ

www.provincialseals.co.uk

info@provincialseals.co.uk

Collecting and processing your personal data
Provincial Seals Ltd is a Data Controller and registered with the ICO. Registration: ZA524998.

How we collect your data and the type of information we collect
We may collect the following types of information:

• Cookies (which you may decline when visiting our website), personal identifiers such as IP addresses you use to access our site, as well as your usage details
• Personal data such as your name and contact details (address, email address, telephone number), collected directly from you via our contact form or other correspondence via email or post
• Details of training or visits for educational or business development purposes
• Your feedback relating to our services

The purpose for collecting and processing it
The data we collect and process is for one or more of the following reasons:

• When you use our website or enquire about our services via our website or telephone
• Enter into an agreement with us for the supply of heating and insulation products
• Enter into an agreement with us for the provision of training
• To notify you of any enhancements or updates to the services or systems we provide to you
• Where you gave your consent for marketing purposes. You can opt out of this at any time by either selecting the unsubscribe link shown on any marketing emails or by contacting us directly
• To manage our business
• Perform the terms of our agreement with you

Your data will not be used for automated decision-making or profiling other than when used for analytical purposes. In such situations, the data is anonymised meaning you cannot be identified through this means.

How we store your information, where and for how long
We are committed to ensuring that your data is secure. As such we have put in place appropriate technical and organisational measures to safeguard it, including the use of user logins and passwords to our internal systems, secure cloud-based data storage, encryption, anti-virus software, and network vulnerability scanning.

All data entered onto our website by you is encrypted and securely stored for the duration required to fulfil your request.

All data entered into and stored within our internal systems are kept for the duration required in order for us to fulfil our contractual and legal requirements. Where you have given your consent for us to retain your personal data for marketing purposes, we will retain this until you notify us otherwise. You can retract your consent at any time by contacting us via info@provincialseals.co.uk.

Third parties we share your data with
We use third party organisations to provide elements of our services on our behalf. The contracts we have in place with them do not permit usage of your personal information outside of our instructions. They will hold it securely for the purposes of, and retain it for the period we instruct. The main organisations we share your data with are:

• IT and other software providers to enable us to collect and process data in fulfilling your query, in fulfilment of our agreement with you and for our marketing purposes (based on your consent)
• Payment card processors to take payment for our services
• Sub-contractors who may undertake the provision of training on our behalf

We will not share your information with any third parties for the purpose of them marketing their own or other entities’ services directly to you.

Third Country Data Processing
There may be occasions, such as when data is stored in our internal Customer Relationship Management System, where your data is processed outside of the European Economic Area (EEA). Where this is the case appropriate organisational and technical measures are adopted to ensure the protection of your data.

Should you require any further information about the circumstances in which processing of your data may be outside of the EEA, please contact us at info@provincialseals.co.uk

Your data protection rights
Under the data protection legislation, you have rights including:

1. Your right of access – You have the right to ask us for copies of your personal information
2. Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances
5. Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances
6. Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances
7. You are not normally required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you

Please contact us at: info@provincialseals.co.uk if you wish to make a request.

Changes to our Privacy Policy
Provincial Seals Ltd reserves the right to make changes to our Privacy Policy and practices, upon which they will be communicated by posting an updated policy on this page. The updated policy will take effect as soon as it has been published or as otherwise communicated to individuals.